The Norfolk & Norwich University Hospitals NHS Foundation Trust

Butterfly Volunteer Coordinator:   Emma Taylor

Phone: 01603 647942

Emma and her team of volunteers have a hugely positive impact on all involved – including:

– patients, many of whom have no visitors, being offered a hand to hold, and some
companionship in the last days and hours of their life

– their loved ones have someone to talk to, make them a cup of tea, and make sure they know about the services that are offered by the hospital (ie free parking, meal vouchers for loved ones of patients at the end of life for instance, and bereavement services).

– nursing staff know that there is a team of volunteers who can be called upon when one of their patients is nearing the end of life so they are free to continue to provide excellent care for other patients without worrying that the patient will die alone.

– doctors and other clinicians work with our volunteers to make sure the patient and their family is supported at this difficult time

All patients being cared for using “The Individual Care Plan for the Dying Person” can be referred to the Butterfly Volunteer team via specialist palliative care.

Call 01603 647942 to speak to Emma Taylor, Butterfly Volunteer Coordinator, or email her on

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